Sales terms and conditions

The seller

MOTICEUROPE, S.L.U., with VAT number B61729273, registered in Tome 32228, Folio 160, Page B203581 of the Barcelona Mercantile Registry, with address C. Les Corts 12, Polígon Industrial Les Corts, Cabrera de Mar, province of Barcelona, telephone +34937566286, e-mail info@moticoutlet.com. From now on referred to as MOTICOUTLET.

Sales terms and conditions

All sales terms and conditions must be previously accepted in order to purchase the product on MOTICOUTLET.

Recipient and registration

Individuals wishing to register and/or purchase our product must be 18 years of age or older and must meet all requirements imposed by federal, state, and local government laws and regulations. The user promises to facilitate at all times veracious information about the information requested in the registration form. The user shall be responsible for safeguarding his/her password.

Purchasing conditions

Registered users can purchase from MOTICOUTLET in accordance with the forms and procedures established on the website. The products offered are described and presented as accurately as possible.
Nonetheless, in case or mistakes or omissions in the presentation, MOTICOUTLET declines any responsibility.
The photographs illustrating, to the support of the descriptive text ofthe products, are not part of a contractual obligation.
All prices displayed are in Euros.   

Payment terms

Payment by card, through Redsys platform to support online card payments, offers security, fraud prevent and intelligent 3DSecure authentication.
Once the cardholder selects the payment method, the buyer only requires forwarding a web application form to the Redsys server, containing the data of the buyer and the transaction. The system manages the flow of the transaction for each payment.

Shipping terms

The shipping terms of MOTICOUTLET are ExWork Barcelona. The customer will assume the transport costs and MOTICOUTLET will manage the shipping method.
It is very important that you check the product once you receive it, to ensure it has arrived in good conditions. Please contact MOTICOUTLET immediately, either by telephone or e-mail, should the box be open upon its arrival, should you have any doubts or concerns regarding possible infractions to the inviolability of the product, or should you not receive the product.  

Returns or exchange policy

General terms and conditions for product return or exchange:
Customers have a period of 14 days to exchange or return equipment.
To do so go to “My account”, use your user name and password to access,and go to “My orders”. Once there, click on “Complete”. You will then see the summary the order you have chosen. On the top right hand side of your order summary click on “Return”. Fill in the necessary data to request the exchange or return, and follow the instructions that will appear thereafter. MOTICOUTLET will send you an e-mail with the instructions you will have to follow to either return or exchange the product, together with a sticker that you will have to apply on the box that is to be sent back.
The customer will assume all transport costs for returns or exchanges.
A return will only be accepted if the product and its original packaging are in perfect conditions, with all of its original contents and components.
MOTICOUTLET reserves the right to refuse those returns or exchanges that do not comply with what is stated, or that are not in perfect conditions.
If the product complies with the established conditions and is apt for exchange, MOTICOUTLET will proceed with the exchange requested. If the product complies with the established conditions and is apt for reimbursement, MOTICOUTLET will reimburse its amount as soon as possible.
Should a situation occur where an exchanged product has a different value from the one requested from the customer, MOTICOUTLET will either reimburse or charge its difference. 
Should the product be defective, MOTICOUTLET will either repair or exchange it. The customer must inform MOTICOUTLET as soon as possible, and report it in the timeframe established in the general terms and conditions for product return or exchange. 
Should you have any doubt, comment or information concerning returns or exchanges, our Customer Service Department is at your disposal from Monday to Friday from 8 to 17h either telephonically (+34937566286) or via e-mail (info@moticoutlet.com). 
Legal warranties (Article 120 and 123 of there stated text of the General Consumer and User Protection Act). Should a product be defective, the seller will have to repair, substitute, lower the price or terminate the contract, as deemed appropriate. All of these dealings will represent no additional cost to the consumer. The vendor answers to non-conformity claims during a two year period since the deliverance of the product. The consumer shall inform the vendor of the lack of conformity within two months from the date in which he/she became aware of it.
 

Privacy Policy

MOTICOUTLET is in accordance with all requirements established by the current legislation on the protection of personal data. All the data supplied to us will be processed with the greatest confidentiality and fulfilling the appropriate technical and organizational security measures to ensure their confidentiality.
We hereby inform you that the personal data supplied to us will be registered into a file which is owned and controlled by MOTICOUTLET, and the data will be mainly used for general administration management, development and commercialization purposes, and to inform you of the services that we offer. In the event that you wished to stop receiving information that we believe might be in your interest, we ask that you send an e-mail to the address provided under the present privacy policy.
We hereby also inform you that the personal data supplied to us will not be segmented or used with any commercial purpose other than the sole information about the services offered by MOTICOUTLET, which we understand might be of your interest.
If necessary, you can exercise your right to access, rectify, cancel or oppose the personal data by sending an e-mail to info@moticoutlet.com (stating “Privacy Policy” as a subject), by telephone (calling +34937566286), or by post to MOTICEUROPE, S.L.U. C. Les Corts 12. Pol. Ind. Les Corts, Cabrera de Mar, 08349. Barcelona.
We therefore understand that when users send their data they expressly authorise and give their consent to MOTICOUTLET to use them for the purposes aforementioned.
 

Responsibility

MOTICOUTLET applies all the necessary measures in order to ensure a true display of the product. Nonetheless, in case or mistakes or omissions in the presentation, MOTICOUTLET declines any responsibility.
MOTICOUTLET shall not be held responsible for the possible misuse of the system by the users, and will not assume responsibility in the event of any electrical failure, computer virus or external intrusions.
MOTICOUTLET shall not be held responsible of any harm resulting from any improper logistic functioning, especially strikes, traffic delays, and in general any other logistic related cause which may result in delays, loss or product damage.
 

Intellectual Property

All the information included in the website, as well as its graphic design, are protected by copyright or by any other property rights, and are included in the Royal Legislative Decree 1/1996 of April 12, which approves theRecast Text of the Intellectual Property Regulation and forbids any act of reproduction, distribution, transformation or public communication, and in general of any object which is protectable by the intellectual property regulation under the present legislation.